Appointment Rescheduling Feature

Clients have requested the ability to reschedule appointments directly rather than canceling and rebooking. Currently, the workflow requires clients to cancel their appointment via the cancellation link and then manually rebook through the booking portal. Problem: Many clients prefer to reschedule their appointments rather than going through the cancel-and-rebook process. This creates friction in the user experience and may result in missed bookings. Proposed Solution: Implement a dedicated rescheduling feature that allows clients to: - Reschedule their appointment to a different date/time directly from the appointment confirmation email - Select from available time slots - Confirm the new appointment in a single action - Receive confirmation of the new appointment Benefits: - Improved client experience - Reduced friction in the scheduling process - Better retention of appointments - Decreased support inquiries about rescheduling process Use Case: Clients with upcoming appointments who need to change the date/time for any reason (scheduling conflicts, illness recovery changes, etc.)